How do the fixed price monthly subscriptions work?
You can sign up for a one of our service plans and talk as much as you want on Skype or on the regular
telephone for a fixed-price per month.
Can the Skype minutes and Toll-Free Minutes be shared together?
No. Toll-free minutes can not be combined with Skype minutes.
I'm confused, what does 'Toll-Free Minutes Included (domestic)' mean in the monthly plans description?
If you purchase a plan, such as HiDef Conferencing 10, you will be able to use up to (300) minutes of
toll-free calling in the United States through the 1-800# assigned to you as the Host. Also, you may choose
to give this toll-free number to any of your conference participants to use for free of charge to
the participants, but keep in mind, that once the toll-free minutes have reached over 300 minutes
in usage, there will be an additional charge for each minute used per caller. In the case of
HDC 10, the charge for additional minutes is $.07 per minute per caller to the Host.
Each plan has a different charge, so please make sure to review each plan's additional minutes
per charge, if you plan on using the toll-free minutes on a frequent basis.
Can I buy multiple rooms under one email address?
HiDef Conferencing will offer multiple rooms in the near future, but if you would like to purchase
multiple rooms at present time, you can purchase the rooms with a different email address
for each account.
What happens after 10 days, when my Free Trial is over?
Even though your trial period ends you can still use your account as part of our "Pay As You Go"
plan! This way you aren't denied the benefits of HiDef Conferencing when you need them.
What is Pay As You Go?
"Pay As You Go" is an older plan that did not offer as many choices as the monthly packages.
The "Pay As You Go" plan is not offered to new customers.
The plan features are:
Max 10 participants in conference
Skype Call Duration. Unlimited
Skype calls - $.04 per minute
$.07 per minute for toll-free (domestic) calls
$.25 per minute for toll-free (international) calls
This package has been replaced by the more popular HiDef Toll-Free package.
How can I tell how many toll-free minutes I have used?
The Host of the HDC Plan will receive a Conference Details email showing how many minutes were used
in a conference, once a conference has terminated.
In the future, Conference Hosts will be able to review their total minutes used in their 'My Accounts' section
at the HiDef Conferencing website.
How do I cancel my account?
To cancel an account, please contact Customer Care by telephone or email.
If I am a participant in a conference, how do I mute or un-mute my call?
There are several commands that the participant can issue to assist with the call. They are:
*1 Receive a list of commands
*2 Mute or unmute yourself
*5 Hear the number of attendees
*9 Raise your hand to ask a question (in lecture mode)
How do I download a recorded conference?
You will need to log into your account to download the recordings.
Log in, and then click on "Recordings". If you have a PC, you can then right-click on the reference
number link of the recording of your choice and save it to your computer. If you have a Mac,
then you can hold down the mouse button (with the cursor over the reference number link)
until the "Save Target As..." window pops up. We keep the recordings for a minimum of 30 days
before deleting.them. It may take up to 15 minutes after the end of your conference for
the recording to be available.
Where can I find more technical, how to, information?
Do you offer recording?
Yes. All of our subscription plans include recording, playback and storage for at least 30 days.
Maximum recording duration is 4 hours.
Do I have to make a reservation ahead of time?
No. You can make a reservation, but you do not have to.
What is Lecture-mode conferencing? Why do I want to do it?
If you ever had a noisy conference, It's most likely due to all the participants being able to be heard
simultaneously. The best solution is to mute everyone in the conference once your final participant has
joined. By muting all of the participant except the host/moderator, will decrease the noise volume
immediately and put the conference in to lecture mode.
What is hand-raising? And, why do I want to do it?
Hand-raising is a feature enabled in Lecture-mode, which means that all participants in the conference
are muted except the speaker/moderator. When a participant, who is currently muted, would like to pose
a question to the speaker/moderator, they alert the host that they would like to speak by selecting "*9"...
a yellow hand icon then appears to the moderator on their web-controls screen.
What are Web Controls?
Web Controls allow the host to manage the conference from an online screen. Moderators can view
who has entered the conference, mute and unmute participants, etc.
What are Phone Commands?
Phone Commands are telephone/dial-pad control functions that allow the host to manage the conference.
The phone commands are:
*1 Obtain a list of commands
*2 Mute or unmute yourself
*5 Hear the number of attendees
*6 Lock or unlock the conference so that additional attendees may not join
*7 Start or stop the conference recording
*8 Mute or unmute all lines except for the host's
Recording file size limitation?
Although there is no time limit on the record feature - be aware that the file size is a direct correlation to
the length of the conference.
I hear an echo on my conference call, why?
If you hear an echo on your conference call, there is most likely someone on the conference call that
has a microphone that is causing the feedback. The best thing to do is mute everyone from your web controls.
I'm having trouble logging out.
If you are unable to log out of your account, clear your browser's cookies and try clicking the "log out" button again.
Go to "My Account" then clear your browser's cookies
To clear your cookies follow the instruction for your browser below.
Internet explorer: Tools > Internet Options > Browsing History section > select Delete > Delete Cookies
Firefox: Tools > Clear Private Data > select:Cookies > hit Clear Private Data Now
Click on "Sign out" and uncheck "Remember Me"
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